1. DEFINITIONS AND INTERPRETATION
In this agreement, unless the context indicates otherwise:
“Acquirer” means a bank or any financial institution or a card issuer of financial or non-financial transactions which receives and accepts Telephone Solutions Worldwide Supported Transactions from merchants;
“Agreement” means this agreement, including these terms and conditions, the Application Form and any other specific terms PSC advises or confirms with Customer in writing prior to the Commencement Date (Specific Terms), as each may be amended from time to time by written agreement between the parties;
“Application Form” means Customer’s online Telephone Solutions Worldwide application form submitted to PSC;
“Business Day” means any day of the week except Saturday, Sunday or a statutory public holiday in the jurisdiction in which PSC is located;
“Commencement Date” means the date on which PSC supplies or makes available Telephone Solutions Worldwide to Customer;
“Confidential Information” means in relation to either party, any information:
(a) relating to the terms of this Agreement;
(b) relating directly or indirectly to research or development by, accounting for or the marketing of the business of that party or its suppliers or customers;
(c) disclosed by that party to the other party on the express basis that such information is confidential; or
(d) which might reasonably be expected by the other party to be confidential in nature;
“Customer” means the person or organization to which PSC has agreed to supply Telephone Solutions Worldwide and provide the Support Services in accordance with the terms and conditions set out in this Agreement;
“Default Interest Rate” means interest at the rate of 2% above the base lending rate charged by PSC’s bankers from time to time;
“Delivery” takes place when the Customer receives the Goods from PSC, or, in the case of returns, when the Goods arrive at PSC’s premises;
“Documentation” means any user, training or system manuals for Telephone Solutions Worldwide (whether in printed or electronic form) which describes and provides guidance on Telephone Solutions Worldwide (or any aspect of Telephone Solutions Worldwide);
“Emergency Support Services” means telephone support provided by PSC for emergency breakdowns resulting in repeated failures in the transmission of Transactions and is available 24 hours a day, seven days a week. PSC will use reasonable efforts to respond to any emergency phone call within 30 minutes of receiving the support request;
“Intellectual Property” means registered and unregistered trademarks (including logos and trade files), domain names, copyright, patents, petty patents, utility models, registered and unregistered designs, circuit layouts, rights in computer software, databases and lists, confidential information, software (whether in object code or source code), and all other rights anywhere in the world resulting from intellectual activity;
“PSC” means, if Customer’s physical address (as recorded in the Application Form) is in:
(a) Australia, Telephone Solutions Worldwide Australia Pty Limited, a company incorporated in Australia (ACN 111 433 339);
(b) any other country, apart from the United States of America or Canada, Telephone Solutions Worldwide International Limited, a company incorporated in New Zealand (company number 1278310);
(c) United States of America, Telephone Solutions Worldwide Inc., a company duly incorporated in California, USA.
(d) Canada, DPS Telephone Solutions Worldwide, a company incorporated in British Columbia, Canada.
“PSC Logo” means the PSC logo supplied (in electronic format) by PSC to Customer (as may be updated from time to time by PSC);
“PSC Website” is defined in clause 5.5;
“Telephone Solutions Worldwide” means the Telephone Solutions Worldwide solution provided by PSC for the transmission of data relating to Telephone Solutions Worldwide Supported Transactions, between a merchant and an Acquirer, incorporating certain software owned or licensed by PSC (including all upgrades, updates, alterations and modifications to such software by or on behalf of PSC from time to time) and including access (via the internet) to the Telephone Solutions Worldwide Host and the Support Services;
“Telephone Solutions Worldwide Host” means the PSC host server known as Telephone Solutions Worldwide Host to which Customer may be connected using the software forming part of Telephone Solutions Worldwide and which is in turn linked to an Acquirer to enable Telephone Solutions Worldwide Supported Transactions to be processed in real time;
“Telephone Solutions Worldwide Supported Transactions” means transactions entered into by merchants which relate to:
(a) accepting payment for goods and services by means of credit card, debit card, prepaid card, gift card or any other means of payment which PSC agrees in writing to support and process through the Telephone Solutions Worldwide solution from time to time;
(b) accepting loyalty cards, rewards cards, points cards, discount cards or club cards; or
(c) providing services in relation to the sale and use of any of the cards referred to in paragraphs (a) and (b) above, including the issue of such cards and the crediting or debiting of value to such cards;
“Payment Manager” means Telephone Solutions Worldwide Merchant Portal which Customer is able to access by logging onto the PSC Website with an assigned username and password;
“PCI Standards” means the Payment Card Industry standards, requirements and guidelines issued by the Payment Card Industry Data Security Council from time to time including the Payment Card Industry Data Security Standard, PIN Entry Device requirements and guidelines, and the Payment Application Data Security Standard;
“Permitted Use” means the transmission to, and receipt from, an Acquirer of data relating to Telephone Solutions Worldwide Supported Transactions processed by Customer but expressly excludes, without limitation, use for the processing of any transactions of, or for the benefit of, any person other than Customer;
“Related Company” has the meaning given to that term in section 2(3) of the Companies Act 1993 (New Zealand) except that all references in that definition to a “company” will be deemed to include a company or body corporate incorporated outside of New Zealand;
“Security Standards” means each of:
(a) any data protection or data security standards issued by an Acquirer which receives and accepts Telephone Solutions Worldwide Supported Transactions from Customer; and
(b) the PCI Standards;
“Software” means the software and other related PSC products which:
(a) form part of Telephone Solutions Worldwide; and
(b) is owned or licensed by or developed by, or on behalf of, PSC and supplied to Customer, including all upgrades, updates, alterations and modifications and other changes to such software by or on behalf of PSC from time to time, but excluding any third party software and firmware forming part of, or supplied with, the Telephone Solutions Worldwide solution;
“Support Hours” means the period from 9am to 5pm (NZST) on any day of the week except Saturday, Sunday or a statutory public holiday in Auckland, New Zealand;
“Support Services” has the meaning given to that term in clause 5.1; and
“Transaction” means a message pair consisting of a message relating to a Telephone Solutions Worldwide Supported Transaction transmitted by Customer to an Acquirer through Telephone Solutions Worldwide and a response to that message from the Acquirer to Customer through Telephone Solutions Worldwide.
“Tokenized Data” means data for which PSC has substituted a sensitive data element with a non-sensitive equivalent that has no extrinsic or exploitable meaning or value.
1.2 Interpretation: In this Agreement, unless the context indicates otherwise:
(a) the singular includes the plural and vice versa;
(b) clause and other headings are for ease of reference only and will not affect this Agreement’s interpretation;
(c) the term “includes” or “including” (or any similar expression) is deemed to be followed by the words “without limitation”;
(d) references to a “person” include an individual, company, corporation, partnership, firm, joint venture, association, trust, unincorporated body of persons, governmental or other regulatory body, authority or entity, in each case whether or not having a separate legal identity;
(e) any obligation not to do anything includes an obligation not to suffer, permit or cause that thing to be done;
(f) references to “clauses” are to clauses in this Agreement;
(g) references to any “party” are references to a party to this Agreement (including the successors and permitted assigns of that party);
(h) references to “the jurisdiction in which PSC is located” are references to:
(i) where the country in which PSC is subject to both state and federal laws, the jurisdiction of the state of that country in which PSC has its registered office; or
(ii) where paragraph (i) above does not apply, the jurisdiction of the country in which PSC is incorporated;
(i) all monetary amounts are stated exclusive of tax (including any applicable goods and services tax, value added tax or similar);
(j) in the event of any inconsistency between the terms of any of the following, they will have precedence in the descending order of priority set out below:
(i) these terms and conditions;
(ii) the Specific Terms;
(iii) the Application Form.
2. TERM AND CUSTOMISED AGREEMENT
2.1 Term: This Agreement commences on the Commencement Date and will continue until terminated under clause 2.2, 14.1 or 14.2.
2.2 Customised Agreement: If PSC or one of its Related Companies and Customer have entered into a separate customised written agreement for the supply of Telephone Solutions Worldwide (Customised Agreement), the Customised Agreement will govern Customer’s use of Telephone Solutions Worldwide and this Agreement will terminate, with immediate effect.
3.1 Grant of Licence: PSC grants to Customer a non-exclusive, non-transferable licence to use Telephone Solutions Worldwide and the Documentation for the term of this Agreement solely for the purposes of the Permitted Use. Except as and to the extent authorised under any applicable laws, any other use or dealings with Telephone Solutions Worldwide, the Documentation or any software forming part of Telephone Solutions Worldwide without the prior written consent of PSC will be a material breach of this Agreement. Except to the extent specifically authorised under this Agreement, Customer must not sub-license, transfer, assign, rent or sell any of Telephone Solutions Worldwide or the Documentation or the right to use Telephone Solutions Worldwide.
3.2 PSC Warranty: PSC warrants that PSC has the right and authority to grant to Customer the licence set out in clause 3.1, in accordance with the terms of this Agreement.
4.1 Adequacy: Customer must satisfy itself as to the adequacy, appropriateness and compatibility of Telephone Solutions Worldwide for its requirements. Without limiting clause 8.1, Customer acknowledges that it has not relied on any statements or representations on the part of PSC as to performance, functionality or suitability for Customer’s requirements, verbal or otherwise, except as expressly recorded in this Agreement.
4.2 PSC Logo: If Customer uses a data capture method for processing Telephone Solutions Worldwide Supported Transactions using a system which is not hosted by PSC, Customer agrees to display the PSC Logo in a readily visible position on the user interface of Customer’s system where the data is captured. The PSC Logo must not be altered or used for any other purpose without the prior written consent of PSC.
4.3 Compliance: If Customer is not compliant with the Security Standards, Customer must not capture or store any card number, card expiry date or cardholder details locally on Customer’s or a third party’s non-compliant system.
4.4 No Right to Copy, Alter or Modify: Subject to clause 4.8, Customer must not, and must not permit any other person to, copy, reproduce, translate, adapt, vary, repair or modify all or any of Telephone Solutions Worldwide or the Documentation by any means or in any form without PSC’s prior written consent.
4.5 Permitted Use: Except as and to the extent authorised under any applicable laws, Customer may not:
(a) use Telephone Solutions Worldwide or the Documentation for any purpose other than the Permitted Use; or
(b) use the software forming part of Telephone Solutions Worldwide independently of the other components of Telephone Solutions Worldwide unless PSC has given prior written consent to do so.
If this Agreement is terminated or expires, Customer’s right to use Telephone Solutions Worldwide and the Documentation will automatically terminate and Customer must immediately remove all copies of the software forming part of Telephone Solutions Worldwide from its system(s).
4.6 Reverse Engineering: Customer must not, and must not permit any other person to, reverse assemble or decompile the whole or any part of the software forming part of Telephone Solutions Worldwide.
4.7 No Third Party Use: Except as expressly provided for in this Agreement, Customer must not provide, or otherwise make available, Telephone Solutions Worldwide or any component of Telephone Solutions Worldwide in any form to any person (Third Party) without the prior written consent of PSC. If PSC grants such consent, Customer must ensure that the Third Party complies with the provisions of clauses 3, 4, 11 and 15 (so far as those provisions relate to Customer) as if the Third Party were a party to this Agreement. Customer will be liable to PSC for all acts or omissions of any Third Party in contravention of the provisions of clauses 3, 4, 11 and 15.
4.8 Backup Copies: Customer may make a reasonable number of copies of the software forming part of Telephone Solutions Worldwide for backup and disaster recovery purposes only.
5. SUPPORT SERVICES
5.1 Support: Subject to the terms of any Customised Agreement, PSC will provide the following support services (Support Services) to Customer:
(a) General end user support in respect of the use of Telephone Solutions Worldwide and the PSC Website, including support for user enquiries such as forgotten passwords, assistance with any failure in the transmission of Transactions, the activation of maintenance releases and bug fixes and any other request which does not fall into the developer support category as described in paragraph (b) but does not involve developing any enhancements, modifications or customisations of Telephone Solutions Worldwide. General user support may be requested by sending an email to firstname.lastname@example.org.
(b) Developer support where Customer is integrating its specific applications with Telephone Solutions Worldwide for non-live configurations. Where PSC has consented to Customer making Telephone Solutions Worldwide available to third parties in accordance with clause 4.7, PSC will also provide developer support where Customer is integrating third party customer specific applications with Telephone Solutions Worldwide for non-live configurations. Information and documentation for developers is available on PSC’s website, and additional developer support may be requested by sending an email to email@example.com.
PSC will endeavour to acknowledge receipt of, and address, any requests for Support Services within (in each case) a reasonable timeframe.
5.2 Defect in Software: PSC will correct any defect in the software forming part of Telephone Solutions Worldwide which is notified to PSC within 90 days of supply of Telephone Solutions Worldwide to Customer, provided that Customer has complied with all of PSC’s recommendations and instructions relating to installation and use of Telephone Solutions Worldwide. This obligation will not apply if any defect in the software or any failure of the software results from accident, abuse or misuse of Telephone Solutions Worldwide by Customer or any breach of clause 4.
5.3 Other Services: If Customer requires services additional to the Support Services, PSC may, if it agrees to provide those services to Customer, charge Customer for those services on a time and materials basis and on such other terms and conditions as may be agreed between the parties.
5.4 Alterations to Telephone Solutions Worldwide: PSC may, at its sole discretion, alter, upgrade, update or change Telephone Solutions Worldwide at any time during the term of this Agreement. Where PSC believes that such alteration, upgrade, update or change will, or is likely to, materially affect Customer’s use of Telephone Solutions Worldwide, PSC will endeavour to notify Customer of this in advance. Customer acknowledges and agrees that, if Customer fails to promptly install all updates to any software forming part of Telephone Solutions Worldwide supplied to Customer by PSC in connection with this Agreement, Customer may be unable to process Transactions and that:
(a) PSC will not be liable to Customer under this Agreement in respect of such inability; and
(b) PSC will be released from any obligation to supply the Support Services during any period which Customer has failed to install any such update.
6.1 Fees: Customer will pay PSC the applicable fees for Customer’s nominated pricing plan published or notified by PSC from time to time in respect of Customer’s use of Telephone Solutions Worldwide. PSC may alter the fees payable by Customer at any time. PSC will endeavour to give Customer at least 2 months’ prior written notice of any increase in the fees payable by Customer to PSC. Each invoice received by Customer from PSC will be payable, without set off or deduction, no later than the 10th day of the month following the date of invoice.
6.2 Taxes: Customer is responsible for all taxes, duties and levies (including any applicable goods and services tax, value added tax or similar, but excluding PSC’s income tax) assessed in connection with its use of Telephone Solutions Worldwide and the provision of services under this Agreement.
6.3 Default Interest for Late Payment: Customer must pay PSC interest at the Default Interest Rate on any overdue amounts under this Agreement, calculated daily from the due date until the actual day of payment. Customer will pay PSC all reasonable costs (including collection costs and legal costs on a solicitor-client basis) that PSC incurs in attempting to recover or recovering any such overdue amounts.
6.4 Disputed Invoices: Where Customer has reasonable grounds to dispute any portion of any amount invoiced by PSC to Customer under this Agreement (Disputed Portion):
(a) Customer will notify PSC of such dispute and the grounds for such dispute within 5 Business Days of receiving that invoice;
(b) any undisputed portion of the invoice will remain payable on the due date for payment;
(c) provided that Customer has complied with clause 6.4(a), Customer will not be required to pay:
(i) the Disputed Portion until the parties’ dispute has been resolved by agreement between the parties or in accordance with clause 17.2; or
(ii) any interest under clause 6.3 on the Disputed Portion unless the dispute is resolved with the effect that Customer is required to pay all (or part) of the Disputed Portion, in which case Customer will pay the interest on the Disputed Portion (or that part of that Disputed Portion) in accordance with clause 6.3. Interest will be payable from the date that payment would have been due under clause 6.1 but for the dispute until the date that the Disputed Portion (or that part of the Disputed Portion) is paid to PSC in full.
7. JOINT RESPONSIBILITIES
Each party represents and agrees:
7.1 Power and Authority: that it has full power and authority necessary to validly enter into and perform all its obligations under this Agreement; and
7.2 Requirements: to comply with the other party’s reasonable security, confidentiality and operational requirements of which it has been given reasonable notice.
8. CUSTOMER RESPONSIBILITIES
8.1 Suitability: acknowledges that it has made and will continue to make its own assessment of the suitability, adequacy, compatibility and appropriateness of Telephone Solutions Worldwide for its purposes;
8.2 Comply with Instructions: will comply with PSC’s restrictions and instructions in relation to the use of Telephone Solutions Worldwide, including those set out in this Agreement;
8.3 Use by Others: will ensure that only authorised persons use Telephone Solutions Worldwide and that Telephone Solutions Worldwide is used only for the Permitted Use and as expressly authorised under this Agreement;
8.4 Responsibility for Use: will accept all responsibility for reliance on and use of Telephone Solutions Worldwide by Customer and its employees, contractors, and agents;
8.5 Obtain Equipment etc: will obtain and maintain all equipment, software and services needed to enable it to receive and use Telephone Solutions Worldwide;
8.6 Accurate Customer Information: warrants that all information provided by Customer to PSC in the Application Form is accurate and correct, and that Customer will notify PSC in writing if such information changes or ceases to be accurate in any way;
8.7 Provide Sufficient Information: will ensure that sufficient information is given to PSC to enable PSC to comply with its obligations under this Agreement and that such information is timely, complete and accurate;
8.8 Personal Information: acknowledges that any personal information concerning Customer or its personnel which is provided to PSC by or on behalf of Customer may be:
(a) used by PSC for the purpose of providing Telephone Solutions Worldwide, the Support Services and any other services to Customer; and
(b) disclosed by PSC to its Related Companies and other services providers to enable PSC to provide Telephone Solutions Worldwide, the Support Services and any other services to Customer;
8.9 Notify of Third Party Infringement: will immediately notify PSC upon becoming aware of any third party infringing PSC’s Intellectual Property rights in any manner;
8.10 Responsible for Connecting to Telephone Solutions Worldwide Host: is responsible for all charges and costs associated with connecting to the Telephone Solutions Worldwide Host to operate Telephone Solutions Worldwide. PSC will provide Customer with reasonable technical information necessary to enable Customer to connect to the Telephone Solutions Worldwide Host; and
8.11 Comply with Law Generally: will comply with all relevant laws, including all statutory, regulatory and common laws, in its use of Telephone Solutions Worldwide and carrying out its obligations under this Agreement.
8.12 Improperly Deposited Funds: If PSC deposits funds in Customer’s bank account(s) that do not rightfully belong to Customer (“Improperly Deposited Funds”), Customer shall return the Improperly Deposited Funds to PSC without offset within five (5) calendar days of a written request to do so by PSC. If Customer fails to comply with the terms of this Section, PSC may immediately suspend services to Customer until Customer returns the Improperly Deposited Funds. Customer will be liable to PSC for the Improperly Deposited Funds, and all costs (including legal costs on a solicitor-client basis) incurred by PSC in recovering the Improperly Deposited Funds.
8.13 Requisite Review of Payline Portal: Customer shall be required, on a daily basis, to review with due care Customer’s payline portal, established by PSC, to review for transactions for errors. If an error is discovered by Customer, Customer must notify PSC in writing within three (3) business days of the date an error occurs; provided, that PSC will have no liability or obligations of any kind with respect to errors that are not reported to PSC within such three (3) business day period. In addition, Customer shall be required to, on a daily basis review with due care bank settlement files to ensure deposits occur without error. If an error is discovered by Customer, Customer must notify PSC in writing within three (3) business days of the date an error occurs; provided, that PSC will have no liability or obligations of any kind with respect to errors that are not reported to PSC within such three (3) business day period. PSC’s liability under this Section 8.13 (Requisite Review of Payline Portal) of the Agreement is governed by, and fully subject to, the terms of Section 13 of this Agreement.
9. PSC’S GENERAL RESPONSIBILITIES
9.1 Care and Skill: perform its obligations under this Agreement with care, skill and diligence; and
9.2 Comply with Law and Co-operate: comply with all relevant laws and co-operate with Customer (and Customer’s service providers) in connection with Telephone Solutions Worldwide.
9.3 No Requirement to Decrypt Tokenized Data: Unless expressly required to do so by law, PSC will be under no obligation to decrypt and transmit Tokenized Data for the benefit of Customer or any third party.
10. PSC’S WARRANTIES
10.1 PCI Standards: PSC confirms that PSC will throughout the term of this Agreement comply with the requirements of the PCI Standards.
10.2 Limitations on Warranties: To the fullest extent permitted by law, except as expressly set out in this Agreement, PSC excludes all warranties, conditions, terms, representations or undertakings, whether express, implied, statutory or otherwise, including without limitation any condition or warranty of merchantability or fitness for a particular purpose. PSC does not warrant that:
(a) Telephone Solutions Worldwide will meet Customer’s requirements; or
(b) Telephone Solutions Worldwide will be uninterrupted or error free, or that all errors will be corrected.
10.3 Supply Warranty: PSC warrants that the Goods to be delivered under this Agreement will be free from defects in workmanship (labour and parts included, but transport excluded) during a warranty period commencing on the Commencement Date and concluding twelve (12) calendar months later. As to repaired or exchanged Goods, during the original warranty period here above mentioned, the warranty period on the exchanged or repaired Goods shall expire three (3) months after the date of repair or exchange of such Goods or upon the expiration of the warranty period applicable to the original Goods set forth in this Section. With respect to PSC’s supply warranty:
(a) Any defective Goods, under warranty, shall be replaced or repaired, free of charge, at PSC’s discretion (to the exclusion of compensation for any other damage), and the work shall be carried out at PSC or its partner’s or subcontractor’s premises. Customer will pay the costs of transport of the Goods (including insurance) to PSC.
(b) PSC has the choice to repair the Goods with spare parts or new parts. The defective elements, repaired, will become the property of PSC.
(c) The time when the Goods are repaired or unavailable during the warranty period will not give rise to an extension of the warranty period as set forth in this Section, subject to legal mandatory provisions.
10.4 Exclusions to Supply Warranty: PSC will have no liability under the Supply Warranty described in Section 10.3 in respect of:
(a) Defects, breakdowns, or malfunctions due to failure to properly follow the installation process and instructions for use or an external cause to the Goods (including, but not limited to, shock, lightning fire, vandalism, malicious action, contacts with various liquids or vermin or water damage of any nature, and inappropriate electric voltage); or modifications to the Goods made without the written approval of PSC; or a lack of every day maintenance (as described in the Documentation); or a lack of supervision or care; or improper storage or poor environmental conditions, particularly those related to temperature and hygrometry effects of variations of electric voltage from the electric network; or from the earth or repair work; or maintenance of the Goods by persons not authorized by PSC;
(b) Damage due to insufficient or bad packaging of the Goods when returned to PSC;
(c) Wear and tear from normal use of the Goods and accessories;
(d) Communication problems related to an unsuitable environment, including problems accessing the Internet, transmission faults, local network faults, and modification of the parameters of the relevant cellular network after sale of the Goods.
(e) Supply of new versions of software;
(f) Malfunction due to the use of products or accessories that are non-
compatible with the Goods;
(g) Goods returned to PSC without PSC’s prior consent.
11. INTELLECTUAL PROPERTY
All Intellectual Property rights in Telephone Solutions Worldwide are exclusively owned by PSC (or PSC’s licensors). Customer acknowledges that there is no transfer of title, Intellectual Property rights or ownership of Telephone Solutions Worldwide or any part of Telephone Solutions Worldwide to Customer under this agreement.
11.1 Telephone Solutions Worldwide or any part of Telephone Solutions Worldwide; or
11.2 any Developed Works;
to Customer under this Agreement and Customer will not dispute PSC’s (or PSC’s licensors’ or suppliers’) ownership of the property referred to in this clause 11.
12.1 Intentionally Deleted.
To the fullest extent permitted by applicable law:
13.1 Remedy: subject to clauses 13.2 and 13.3, Customer’s sole and exclusive remedy for breach of any warranty or of any of PSC’s obligations under this Agreement is (at PSC’s option) the supply or re-supply of Telephone Solutions Worldwide or refund or waiver of fees for the relevant part of Telephone Solutions Worldwide which is the subject matter of, or directly related to, the breach;
13.2 Limitation: in no event will PSC’s total liability to Customer under this Agreement exceed the amount paid by Customer to PSC under this Agreement in the 3 months following the Commencement Date;
13.3 Exclusion: in no event will PSC be liable to Customer whether in contract, tort (including negligence) or otherwise in respect of any:
(a) loss of data, lost profits, loss of revenue, loss of goodwill, loss of business or for any indirect, consequential or special loss, damage, cost or expense suffered or incurred by Customer arising out of or in connection with this Agreement;
(b) loss, damage, cost or expense suffered or incurred by Customer, to the extent to which this results from any act or omission by Customer; or
(c) any event described in clause 16.
(d) punitive, incidental, indirect or consequential damages, damages for loss of profits, business interruption, loss of data, loss of goodwill, arising out of, or in connection with, this Agreement, in each case even if such party has been advised of the possibility of such damages.
14.1 Termination Upon Notice:
(a) PSC may terminate this Agreement at any time on not less than 3 months’ prior written notice to Customer.
(b) Customer may terminate this Agreement at any time on not less than 3 months’ prior written notice to PSC, provided:
(i) During the Initial Term, Customer will be liable for the Fees for the remainder of the Term, which, notwithstanding clause 6.1, shall be payable immediately on giving such notice;
(ii) During any Renewal Term, Customer will be liable for the Fees for the remainder of the Term, which, notwithstanding clause 6.1, shall be payable immediately on giving such notice.
14.2 Termination for Cause: Either party (the First Party) may terminate this Agreement at any time and with immediate effect by written notice to the other party (Second Party) if the Second Party:
(a) is in material breach of any of its obligations under this Agreement, and has failed to remedy the breach within 10 Business Days of receiving written notice from the First Party to remedy the breach; or
(b) goes into voluntary or involuntary bankruptcy or liquidation or has a receiver appointed; or
(c) is unable to pay its debts as they fall due.
14.3 Breach of License Terms: Without limiting clause 14.2, any use of Telephone Solutions Worldwide, the Goods, the Software, or the Documentation by Customer for any purpose other than the Permitted Use, or any breach by Customer of the provisions of Part B, clause 16 will be deemed to be a material breach of this Agreement which is not reasonably capable of remedy.
(a) Amounts owing at termination: If this Agreement is terminated by PSC for cause prior to the expiry of the Term, Customer must pay the unpaid balance of the Fees due under this Agreement and the cost of PSC’s reasonable expenses including attorney’s fees resulting from Customer’s breach of this Agreement.
(b) Expiry or termination of this Agreement will not affect the rights or obligations of the parties which have accrued prior to or accrue on termination or which by their nature are intended to survive termination (including clauses 6, 10.2, 11, 13, this 14.3, 15, 17.2 and 17.6, together with those clauses which are incidental to, and required in order to give effect to, those clauses).
15.1 Confidential Information: Each party will maintain as confidential at all times, and will not at any time, directly or indirectly:
(a) disclose or permit to be disclosed to any person;
(b) use for itself or to the detriment of the other party; any Confidential Information of the other party except as, and then only to the extent:
(i) required by law;
(ii) that the information is already or becomes public knowledge, otherwise than as a result of a breach, by the receiving party, of any provision of this Agreement;
(iii) that the information is disclosed to the receiving party, without restriction, by a third party and without any breach of confidentiality by the third party;
(iv) that the information is developed independently by the receiving party without reliance on any of the Confidential Information of the other party;
(v) authorized in writing by the other party; or
(vi) reasonably required by this Agreement (and, without limiting the effect of this clause, a party may disclose Confidential Information of the other party only to those of its officers, employees or professional advisers on a “need to know” basis, as is reasonably required for the implementation of this Agreement).
15.2 PSC’s Intellectual Property: Customer acknowledges and agrees that the computer programs, computer software, specifications, data, images, designs, codes, and configurations, (“Software”) contained in or utilized by the Equipment and PSC’s network are proprietary and confidential to PSC and protected under United States copyright law. Customer shall not copy, modify, adopt, translate, merge, reverse engineer, decompile, or disassemble, the equipment or Software, or create any derivative works based on the Equipment, PSC network or Software. Without limiting the effect of clause 13.1, Customer will treat information about PSC ‘s Intellectual Property as the Confidential Information of PSC.
16. FORCE MAJEURE
16.1 Customer acknowledges that PSC relies on third-party providers in the delivery of its services, including, but not limited to, wireless data network providers, cellular radio service provided by third parties that is available only when within the operating range of cellular systems, and cellular service is subject to transmissions limitations and dropped or interrupted transmissions. Cellular service may be temporarily refused, limited, interrupted, or curtailed because of government regulations or orders, atmospheric and/or topographical conditions, and cellular system modifications, repairs, and upgrades. Customer agrees that PSC shall not be liable for any losses, damages, or business interruptions sustained as a result of interruptions caused by its wireless data network providers or any other third-party provider.
16.2 Neither party (the “Affected Party”) shall be liable for any default or delay in the performance of its obligations under this Agreement if and to the extent such default or delay is caused, directly or indirectly, by
(a) fire, flood, elements of nature or other acts of God;
(b) any outbreak or escalation of hostilities, war, riots or civil disorders in any country;
(c) any act or omission of the other party or any government authority;
(d) any labor disputes (whether or not employees’ demands are reasonable or within the party’s power to satisfy); or
(e) the nonperformance by a third party for any similar cause beyond the reasonable control of such party, including without limitation, failures or fluctuations in telecommunications or other equipment such as described in clause
16.3 In any such event, the Affected Party shall be excused from any further performance and observance of the obligations so affected only for as long as such circumstances prevail and such party continues to use commercially reasonable efforts to recommence performance or observance as soon as practicable, provided that:
(a) Notice: whenever the Affected Party becomes aware that such a result has occurred or is likely to occur, the Affected Party will, as soon as practicable, notify the other party by written notice accordingly;
16.4 Continued Performance: each party will continue to use commercially reasonable efforts to perform its obligations as required under this Agreement; and
16.5 In any such event, the Affected Party shall be excused from any further performance and observance of the obligations so affected only for as long as such circumstances prevail and such party continues to use commercially reasonable efforts to recommence performance or observance as soon as practicable, provided that:
(b) Notice: whenever the Affected Party becomes aware that such a result has occurred or is likely to occur, the Affected Party will, as soon as practicable, notify the other party by written notice accordingly;
(c) Continued Performance: each party will continue to use commercially reasonable efforts to perform its obligations as required under this Agreement; and
(d) No Deemed Acceptance of Extra Costs: neither party will be deemed to have accepted any liability to pay or share any extra costs which may be incurred by the other party in complying with this clause or otherwise resulting from such act, omission or failure.
16.6 This clause 16 will not apply in respect of Customer’s obligation to pay any charges or fees payable under this Agreement.
17.1 Entire Agreement: This Agreement records the entire arrangement between the parties relating to all matters dealt with in this Agreement and shall supersede all previous arrangements, whether written, oral or both, relating to such matters.
17.2 Disputes: If the parties fail to negotiate a resolution to a dispute within a reasonable time (at most 20 Business Days from formal notice of the dispute being given by one party to the other), either party may require that the dispute be submitted to mediation, such mediation to take place in the jurisdiction in which PSC is located. If the parties fail to agree on a mediator within 5 Business Days after the submission to mediation, one will be appointed by PSC. In the event of any submission to mediation:
(a) the mediator will not be acting as an expert or as an arbitrator;
(b) the mediator will determine the procedure and timetable for the mediation; and
(c) the parties will share equally the cost of the mediation.
All discussions in mediation will be without prejudice and will not be referred to in any later proceedings (if any).
Neither party may issue any legal proceedings (other than for urgent interlocutory relief) relating to any dispute, unless that party has first taken all reasonable steps to comply with the dispute resolution process above.
17.3 Assignment: PSC may assign all or any of its rights and obligations under this Agreement to any person without Customer’s consent. Customer may not transfer or assign any of its liabilities or rights under this Agreement to any other person without PSC’s prior written consent (such consent not to be unreasonably withheld provided PSC is satisfied as to the suitability of the assignee and Customer meets PSC’s reasonable costs in relation to the assignment).
17.4 Waiver: No waiver of any breach, or failure to enforce any provision, of this Agreement at any time by either party shall in any way limit or waive the right of such party to subsequently enforce and compel strict compliance with the provisions of this Agreement.
17.5 Amendment: No amendment to this Agreement will be valid unless recorded in writing and signed by a duly authorised senior representative of each party.
17.6 Governing Law and Jurisdiction: This Agreement is governed by the laws of the jurisdiction in which PSC is located and the parties submit to the non-exclusive jurisdiction of the courts in that jurisdiction in respect of all matters relating to this Agreement.
17.7 Remedies: The rights, powers and remedies provided in this Agreement are cumulative and not exclusive of any rights, powers or remedies provided by law.
17.8 Subcontracting: PSC may appoint subcontractors to perform any of its obligations under this Agreement. PSC will, at all times, remain primarily liable to Customer for all acts or omissions of any subcontractor appointed by PSC.
17.9 Notices: Any written notice or other communication to be given under this Agreement will be deemed validly given if:
(a) in the case of notices to Customer, delivered by hand, registered mail, facsimile or email to Customer at the respective addresses specified in the Application Form;
(b) in the case of notices to PSC, sent by email to PSC at firstname.lastname@example.org
Receipt shall be deemed upon delivery by hand, 5 Business Days after posting, upon the sender’s facsimile machine generating an error free facsimile transmission confirmation, or at the time at which the email is sent unless the sender subsequently receives an email delivery failure notification or similar (whichever is applicable).
17.10 Conflicts: In the event of any conflict or inconsistency between this Agreement and the terms of a purchase order made by Customer to PSC, this Agreement shall govern and control.